Frequently Asked Questions
- 1. How do I contact my Account Manager?
- 2. Who should we contact if we have a problem during the course?
- 3. How will my employees access the course?
- 4. How do I set up an employer account?
- 5. How do I assign the course to my employees?
- 6. Will my course credits expire?
- 7. How does an employee take the course?
- 8. How do I view a list of employees?
- 9. What happens after an employee completes the course?
- 10. What happens if an employee fails the course or doesn’t
finish by the due date?
- 1. How do I contact my Account Manager?
-
Simply call our offices at 1-866-749-4446 or email us at info@learntrafficlaws.com
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- 2. Who should we contact if we have a problem during the course?
-
Our customer support center is standing by to assist you with any questions you
may have about the course. You may call our offices toll-free at 1-866-749-4446.
You can also submit an email to us at info@learntrafficlaws.com.
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- 3. How will my employees access the course?
-
Each employee shall be assigned a unique password. The password equals one paid
course credit. Each password you purchase can be used once, and you may assign the
credit to whomever you choose. For example, if you purchase 10 passwords, then 10
drivers can take the course. When you assign the course to one of your drivers,
we will automatically send them an email with the Username (typically the company
name) and their unique Password.
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- 4. How do I set up an employer account?
-
Simply register online. Once you are inside your account, you will be able to select
the number of course credits you would like to purchase. You may pay using a credit
card. If you assign the course to an employee, but they do not complete
the course then we will credit your account and you may assign the course to someone
else.
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- 5. How do I assign the course to my employees?
-
Inside your account, you will click on “Assign Course to Employee.”
Enter the name, email address and desired completion date
of the employee to whom you want to assign the course. Once you have assigned the
course, that employee will receive an email with login instructions and his or her
course due date.
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- 6. Will my course credits (passwords) expire?
-
Once you assign a password the designated employee will then receive an email. When
the employee completes the course and passes the final examination the password
is no longer active.
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- 7. How does an employee take the course?
-
We will send the employee an email containing a link to the LearnTrafficLaws.com
website, along with the company username and their unique password. The employee
may then start the course. They can login and out whenever they need, and may take
the course from any computer with internet access. The course is broken up into
chapters, and each chapter is followed by a brief multiple-choice quiz. At the end
of the course there will be a 25 question final exam. The employee must score 80%
or better in order to pass. If they do not pass, they make retake it as many times
as necessary to pass.
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- 8. How do I view the employees to whom a course has been assigned?
-
On the left-hand navigation bar, click "View Employees" to see a list of all employees.
Each employee will be assigned a status: “in progress”, “completed”
or “failed.”
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- 9. What happens after an employee completes the course?
-
Both you and the employee shall be notified of the completion via email. If you
require a paper certificate of completion, we can make arrangements to send one
to either you or the employee. Otherwise, all completion notices are sent via email.
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- 10. What happens if an employee fails the final exam or doesn’t
complete the course in time?
-
If an employee does not pass the 25-question final exam on the first try with a
score of 80% or better, he or she may re-take it as many times as necessary until
they pass. If the employee fails to complete the course by the due date, you will
receive an email notice that the employee has not finished the course. If you wish
to extend the due date, you may do so through the employer account.
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